DELIVERY, DISPATCH TIMES & POSTAGE PRICES
We offer a variety of other delivery services based on weight and the price is automatically calculated at checkout.
Where possible we aim to post in the UK via Royal Mail 48/24 which allows the parcel to be tracked at point of delivery.
Fully tracked services are also available and the price is calculated at checkout.
Overseas orders are currently only being sent tracked post due to delays in Customs & for easier tracking.
We always aim to keep our prices low, but Royal Mail continue to increase their prices & our prices reflect any changes.
|Postage Options||Estimated Dispatch Time|
|UK - 1st & 2nd Class Post + Signed For & Next Day||24 Hours - email Charts (excl. Weekends & Bank Holidays)|
|Europe - Signed / Tracked International||1 Day - Posted Charts|
|Overseas, Zone 1 - Signed / Tracked International||1-2 Days - Cards, Bookmarks, Coasters & Mini Kits|
|Overseas, Zone 2 - Australia, New Zealand & Singapore||3-5 Days - All other Full Kits excl. Stitch a Photo|
|Overseas, Zone 3 - USA||2-4 Weeks - Stitch a Photo designs|
- Orders of 2 or more items, please allow an additional 1-2 days for Dispatch.
- Please allow up to 3-4 weeks to process all Stitch a Photo Orders.
- All Charts can be sent FREE of charge via email.
All kits are sent in hard back envelopes or padded envelopes for protection. We aim to send all order in 1 parcel by occasionally we may have to spilt the order due to the parcel sizes enforced by Royal Mail. If the order is too bulky for Royal Mail we will contact you and may use Hermes as an alternative delivery company,
Stitch a Photo Kits are advised to be sent via Royal Mail Signed For or Next Day post for safer delivery, which includes Compensation up to £50.00 (Royal Mail 48 & 24 offer no compensation).
We cannot be held responsible for items lost or damaged within the mail system. If items are lost in the mail please allow at least 7 working days before contacting us. Any damaged items please contact Royal Mail directly and submit a claim.
Royal Mail - How to Claim
Credit / Debit Cards via
PayPal & Nochex
|Other Payment Methods|