Stitch a Photo - Terms & Conditions

General Terms & Conditions

How to Order

  • Complete the Preview Request Form and email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
  • You will receive Sample/s based on your Preview Request Form.
  • Once you are happy to proceed you need to add the Stitch a Photo listing to your cart. 
  • Proceed to checkout where you either register as a new customer or sign in as an existing customer.
  • Choose your payment method - Credit/Debit Card, PayPal, Nochex, Bank Transfer (BACS), Telephone (Credit/Debit Card via WorldPay) or Cheque (UK banks only)
  • For BACS & Cheque orders you will be advised how to send payment once you have completed checkout.
 

Instructions / Important Information

  • Complete the Preview Request Form and then email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
  • IMPORTANT - Please ensure the image is of good quality, correctly exposed & a good size. 
  • All designs are computer generated (using professional software) and are intended to show the best likeness but may not show the full quality until completely stitched.
  • A rough sample/s preview design will be emailed to you within 48 hours.
  • A final sample/s will be emailed within 3 working days after receiving payment
  • Upon approval your kit / chart will be produced and dispatched to you within 7 working days (often sooner)
 

Alterations 

Any picture can be altered to fit your requirements.  The types of alterations can be as follows:
  • Cropped
  • Background can be fully or partially removed, leaving it blank or inserting a full or half stitch background
  • Parts of the picture can be removed (will depend on the picture if this is possible)
  • Adjust any problem areas i.e. Red Eye
  • Colour photographs can be changed to either black & white or sepia tones (browns)
 

Terms & Conditions

  • All preview samples are rough samples to give an ideal of how the design will look. A final sample is later emailed after payment is received.
  • We have the right to re-use all designs produced under the Stitch A Photo listing unless requested otherwise.
  • Photographs are always returned with your order.
  • Photographs must be copyright free or you must own the rights.  Enquiries / Orders may be refused if there is any doubts in regards to the copyrights.
 

Cancelling an Order

  • If you wish to cancel a Stitch a Photo order please contact us to discuss any problems.
  • If you are unhappy with the final design/s please contact us with your concerns and we do our best to resolve any issues.
  • Due to the time and effort taken to produce the final design/s only a proportionate amount will be refunded.
  • If you cancel an order before the new final sample is emailed then 100% will refunded.
  • If 1 or more final samples are emailed and refused then only 75% of the payment will be refunded. This allows for the time and effort taken to produce sample/s.
  • Please note there are no refunds on PDF e-charts once they have been emailed.
 

What's Included

All designs are produced in a spiral bound booklet and come in a plastic wallet. The larger kits may come with separate threads which are detailed with the matching symbol and colour number.
Full Kit
  • Colour Picture of the design
  • Step by step instructions
  • Anchor threads pre sorted onto an organiser
  • A4 Black and white symbol charts
  • List of all threads included
  • Aida fabric - 14, 16 or 18 Count (Depending on your order)
  • Tapestry Needle
Chart Only
  • Colour Picture of the design
  • Step by step instructions
  • List of thread colours and quantities
  • Notes detailing fabric amount required to produce the design
  • A4 black and white symbol charts