Stitch a Photo - Terms & Conditions
General Terms & Conditions
How to Order
- Complete the Preview Request Form and email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
- You will receive Sample/s based on your Preview Request Form.
- Once you are happy to proceed you need to add the Stitch a Photo listing to your cart.
- Proceed to checkout where you either register as a new customer or sign in as an existing customer.
- Choose your payment method - Credit/Debit Card, PayPal, Nochex, Bank Transfer (BACS), Telephone (Credit/Debit Card via WorldPay) or Cheque (UK banks only)
- For BACS & Cheque orders you will be advised how to send payment once you have completed checkout.
Instructions / Important Information
- Complete the Preview Request Form and then email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
- IMPORTANT - Please ensure the image is of good quality, correctly exposed & a good size.
- All designs are computer generated (using professional software) and are intended to show the best likeness but may not show the full quality until completely stitched.
- A rough sample/s preview design will be emailed to you within 48 hours.
- A final sample/s will be emailed within 3 working days after receiving payment
- Upon approval your kit / chart will be produced and dispatched to you within 7 working days (often sooner)
Alterations
Any picture can be altered to fit your requirements. The types of alterations can be as follows:- Cropped
- Background can be fully or partially removed, leaving it blank or inserting a full or half stitch background
- Parts of the picture can be removed (will depend on the picture if this is possible)
- Adjust any problem areas i.e. Red Eye
- Colour photographs can be changed to either black & white or sepia tones (browns)
Terms & Conditions
- All preview samples are rough samples to give an ideal of how the design will look. A final sample is later emailed after payment is received.
- We have the right to re-use all designs produced under the Stitch A Photo listing unless requested otherwise.
- Photographs are always returned with your order.
- Photographs must be copyright free or you must own the rights. Enquiries / Orders may be refused if there is any doubts in regards to the copyrights.
Cancelling an Order
- If you wish to cancel a Stitch a Photo order please contact us to discuss any problems.
- If you are unhappy with the final design/s please contact us with your concerns and we do our best to resolve any issues.
- Due to the time and effort taken to produce the final design/s only a proportionate amount will be refunded.
- If you cancel an order before the new final sample is emailed then 100% will refunded.
- If 1 or more final samples are emailed and refused then only 75% of the payment will be refunded. This allows for the time and effort taken to produce sample/s.
- Please note there are no refunds on PDF e-charts once they have been emailed.
Refunds & Returns
- All Stitch a Photo designs are tailor made to order so are not returnable or refundable.
- The finalised Sample is emailed to ensure customer satisfaction before the kit/chart is produced.
- Any cancellations should be requested at this time before dispatch, see above "Cancelling an Order".
What's Included
All designs are produced in a spiral bound booklet and come in a plastic wallet. The larger kits may come with separate threads which are detailed with the matching symbol and colour number.Full Kit
- Colour Picture of the design
- Step by step instructions
- Anchor threads pre sorted onto an organiser
- A4 Black and white symbol charts
- List of all threads included
- Aida fabric - 14, 16 or 18 Count (Depending on your order)
- Tapestry Needle
- Colour Picture of the design
- Step by step instructions
- List of thread colours and quantities
- Notes detailing fabric amount required to produce the design
- A4 black and white symbol charts
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