Stitch a Photo - Terms & Conditions

General Terms & Conditions

How to Order

• Complete the Preview Request Form and email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
• You will receive Sample/s based on your Preview Request Form.
• Once you are happy to proceed you need to add the Stitch a Photo listing to your cart. 
• Proceed to checkout where you either register as a new customer or sign in as an existing customer.
• Choose your payment method - Credit/Debit Card, PayPal, Nochex, Bank Transfer (BACS), Telephone (Credit/Debit Card via WorldPay) or Cheque (UK banks only)
• For BACS & Cheque orders you will be advised how to send payment once you have completed checkout.

Instructions / Important Information

• Complete the Preview Request Form and then email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
• IMPORTANT - Please ensure the image is of good quality, correctly exposed & a good size. 
• All designs are computer generated (using professional software) and are intended to show the best likeness but may not show the full quality until completely stitched.
• A rough sample/s preview design will be emailed to you within 48 hours.
• A final sample/s will be emailed within 3 working days after receiving payment
• Upon approval your kit / chart will be produced and dispatched to you within 7 working days (often sooner)

Alterations 

• Cropped
• Background can be fully or partially removed, leaving it blank or inserting a full or half stitch background
• Parts of the picture can be removed (will depend on the picture if this is possible)
• Adjust any problem areas i.e. Red Eye
• Colour photographs can be changed to either black & white or sepia tones (browns)

Terms & Conditions

• All preview samples are rough samples to give an ideal of how the design will look. A final sample is later emailed after payment is received.
• We have the right to re-use all designs produced under the Stitch A Photo listing unless requested otherwise.
• Photographs are always returned with your order.
• Photographs must be copyright free or you must own the rights.  Enquiries / Orders may be refused if there is any doubts in regards to the copyrights.

Cancelling an Order

• If you wish to cancel a Stitch a Photo order please contact us to discuss any problems.
• If you are unhappy with the final design/s please contact us with your concerns and we do our best to resolve any issues.
• Due to the time and effort taken to produce the final design/s only a proportionate amount will be refunded.
• If you cancel an order before the new final sample is emailed then 100% will refunded.
• If 1 or more final samples are emailed and refused then only 75% of the payment will be refunded. This allows for the time and effort taken to produce sample/s.
• Please note there are no refunds on PDF e-charts once they have been emailed.

Refunds & Returns

• All Stitch a Photo designs are tailor made to order so are not returnable or refundable. 
• The finalised Sample is emailed to ensure customer satisfaction before the kit/chart is produced. 
• Any cancellations should be requested at this time before dispatch, see above "Cancelling an Order".

What's Included

• Colour Picture of the design
• Step by step instructions
• Anchor threads pre sorted onto an organiser
• A4 Black and white symbol charts
• List of all threads included
• Aida fabric - 14, 16 or 18 Count (Depending on your order)
• Tapestry Needle

• Colour Picture of the design
• Step by step instructions
• List of thread colours and quantities
• Notes detailing fabric amount required to produce the design
• A4 black and white symbol charts