TERMS & CONDITIONS
Click Here for Stitch a Photos - Terms & Conditions
How to Order
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Add the required item/s to your cart.
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Proceed to checkout where you can register, sign or continue as a guest visitor.
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Choose your Payment Method - Credit/Debit Card (Via WorldPay), PayPal, Nochex, Bank Transfer, Telephone (Via Square Payments) or UK Cheque.
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Continue and complete checkout. For payments by Telephone, Bank Transfer & Cheque details will be shown how to make payment at the end of checkout.
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You will received a confirmation email with your order number.
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You can track your order anytime by signing into your account.
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You may received additional email as your order proceeds through to dispatch.
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Dispatch Times will be confirmed by email. Most kits are dispatched within 3 - 5 working days. Stitch A Photo kits can take 2-3 weeks to process before dispatch.
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A dispatch email will be sent once the order has been dispatched.
Cancelling an Order
- If you wish to cancel an order please contact us immediately at sales@skyestitching.co.uk
- If your order has not yet been dispatched ten your order will be cancelled and payment refunded. For payments by Bank Transfer (BACS) & Cheque see below:
- If you order has already been dispatched then you will be require to return the item/s in the original packaging. Return postage is paid by the customer.
- Once the item/s are received and we quality check the return then a full refund less the original postage paid will be issued within 3 working days.
- Bank Transfer: In order to issue a refund you will be required to supply bank details for the payment to be sent to.
- Cheque Payment: Same as Bank Transfer unless the cheque has not been banked.
Returns
- If you wish to return all or part of your order please contact us immediately at sales@skyestitching.co.uk
- We aim to reply within 24 hours and try to resolve any concerns.
- Return postage is paid by the customer.
- All item/s must be returned in good re-saleable condition.
- All personalised items are non-returnable.
- PLEASE NOTE: The buyer is responsible for the items until the parcel is returned, we recommend returning via a Tracked/Signed service.
- Charges - If any charges are incurred due to underpayment of postage this will automatically be debited from the refund amount.
What's Included
All our kit are produced in plastic grip sealed wallets (A4, A5. A6 & smaller sizes). Standard & Larger Kits also included an A4 Spiral Bound Booklet.
Full Kit
- Colour Picture of the design
- Step by step instructions
- Anchor Threads pre-sorted on an Organiser
- A4 Design sheet/s using Black & White Symbols
- Thread Key - List of all Thread numbers, symbols & quantities
- 14, 16 or 18 Count Aida Fabric (White, Cream or Chosen alternative)
- Card Kits: Aperture Card & Matching Envelope
- Tapestry Needle
Chart Only
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Colour Picture of the design
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Step by step instructions
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List of thread colours and quantities
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Notes detailing fabric amount required to produce the design
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A4 black and white symbol charts
Loyalty Points
Earn 1 point per £1.00. Each point is equivalent to 5p (only can be redeem against purchases online).
All orders earn loyalty points. In order to redeem you need to register for an account and remember to login when ordering. If you are unable to remember your password or just need 1 set up just email us. For more details please see our Loyalty Points Webpage.
All orders earn loyalty points. In order to redeem you need to register for an account and remember to login when ordering. If you are unable to remember your password or just need 1 set up just email us. For more details please see our Loyalty Points Webpage.