TERMS & CONDITIONS

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How to Order

Add the required item/s to your cart.
Proceed to checkout where you can register, sign or continue as a guest visitor.
Choose your Payment Method - Credit/Debit Card (Via ClearAccept), PayPal, Nochex & Telephone (Via Square Payments).
Continue and complete checkout. For payments by Telephone please call us on 0333 050 1950 or 07955085110 and you order will be taken over the phone.
You will received a confirmation email with your order number.
You can track your order anytime by signing into your account.
You may received additional email as your order proceeds through to dispatch.
Dispatch Times will be confirmed by email. Most kits are dispatched within 2-4 working days. Stitch A Photo kits can take 2-3 weeks to process before dispatch.
A dispatch email will be sent once the order has been dispatched.

Cancelling an Order

If you wish to cancel an order please contact us immediately at sales@skyestitching.co.uk
If your order has not yet been dispatched ten your order will be cancelled and payment refunded. For payments by Bank Transfer (BACS) & Cheque see below:
If you order has already been dispatched then you will be require to return the item/s in the original packaging. Return postage is paid by the customer.
Once the item/s are received and we quality check the return then a full refund less the original postage paid will be issued within 3 working days.

Returns

If you wish to return all or part of your order please contact us immediately at sales@skyestitching.co.uk
We aim to reply within 24 hours and try to resolve any concerns.
Returns are accepted within 30 days of dispatch.
Return postage is paid by the customer.
All item/s must be returned in good re-saleable condition.
All personalised items are non-returnable.
Refunds are issued on return of the item/s, after they have been quality checked. Only the item/s returned will be refunded, postage paid is not refundable.
PLEASE NOTE: The buyer is responsible for the items until the parcel is returned, we recommend returning via a Tracked/Signed For service.
Charges - If any charges are incurred due to underpayment of postage this will automatically be debited from the refund amount.

What's Included

All our kit are produced in plastic grip sealed wallets (A4, A5. A6 & smaller sizes). Standard & Larger Kits also included an A4 Spiral Bound Booklet.

Full Kit

Colour Picture of the design. Most of our images are computer generated and are used as a guide. The design cannot be full appreciated until sewn.
Step by step instructions
Genuine Anchor Threads pre-sorted on an Organiser
A4 Design sheet/s using Black & White Symbols (Stitch a Photo listings can include Colour symbols is requested)
Thread Key - List of all Thread numbers, symbols & quantities
14, 16 or 18 Count Aida Fabric (White, Cream or Chosen alternative)
Card Kits: Aperture Card & Matching Envelope
Tapestry Needle

Chart Only

Colour Picture of the design. Most of our images are computer generated and are used as a guide. The design cannot be full appreciated until sewn.
Step by step instructions
List of thread colours and quantities (Choice of Anchor or DMC)
Notes detailing fabric amount required to produce the design
A4 Design sheet/s using Black & White Symbols (Stitch a Photo listings can include Colour symbols is requested)
Optional Extras: Anchor Threads, Aida Fabric

Loyalty Points

Earn 1 point per £1.00. Each point is equivalent to 5p (only can be redeem against purchases online).

All orders earn loyalty points. In order to redeem you need to register for an account and remember to login when ordering. If you are unable to remember your password or just need 1 set up just email us. For more details please see our Loyalty Points Webpage.