TERMS & CONDITIONS

Stitch a Photos - Terms & Conditions

How to Order

• Add the required item/s to your cart.
• Proceed to checkout where you can register, sign or continue as a guest visitor.
• Choose your Payment Method - Credit/Debit Card/Telephone (Via WorldPay), PayPal, Nochex, Bank Transfer, or UK Cheque.
• Continue and complete checkout.  For payments by Telephone, Bank Transfer & Cheque details will be shown how to make payment at the end of checkout.
• You will received a confirmation email with your order number.
• You can track your order anytime by signing into your account.
• You may received additional email as your order proceeds through to dispatch.
• Dispatch Times will be confirmed by email.  Most kits are dispatched within 3 - 5 working days.  Stitch A Photo kits can take up to 2 weeks to process before dispatch.
• A dispatch email will be sent once the order has been dispatched.

Cancelling an Order

• If you wish to cancel an order please contact us immediately at sales@skyestitching.co.uk
• If your order has not yet been dispatched ten your order will be cancelled and payment refunded. For payments by Bank Transfer (BACS) & Cheque see below:
• If you order has already been dispatched then you will be require to return the item/s in the original packaging.  Return postage is paid by the customer. 
• Once the item/s are received and we quality check the return then a full refund less the original postage paid will be issued within 3 working days.
• Bank Transfer: In order to issue a refund you will be required to supply bank details for the payment to be sent to.
• Cheque Payment: Same as Bank Transfer unless the cheque has not been banked.

Returns

• If you wish to return all or part of your order please contact us immediately at sales@skyestitching.co.uk
• We aim to reply within 24 hours and try to resolve any concerns.
• Return postage is paid by the customer unless photographic evidence is supplied to show the item is fault or damaged in transit.
• All personalised items are non-returnable unless faulty.
• For more details you can view your online consumer rights at "Which Consumer Rights"

What's Included

Full Kit

• Colour Picture of the design
• Step by step instructions
• Anchor Threads pre-sorted on an Organiser
• A4 Design sheet/s using Black & White Symbols
• Thread Key - List of all Thread numbers, symbols & quantities
• 14, 16 or 18 Count Aida Fabric (White, Cream or Chosen alternative)
• Card Kits: Aperture Card & Matching Envelope
• Tapestry Needle​​​​​​

Chart Only

• Colour Picture of the design
• Step by step instructions
• List of thread colours and quantities
• Notes detailing fabric amount required to produce the design
• A4 black and white symbol charts

 
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